Molloy Bros Moving & Storage

The short version of this story is that after a month of trying to have our belongings delivered, we still do not have them. We are paying rent and utilities on a home we cannot live in. Read on for more information.

From the beginning, our move was bungled every step of the way. While I assure you that everyone I interacted with was pleasant, nothing went right. No one communicated with me. It's been 1 month since my initial contact to have my belongings delivered to my new home, and I am still waiting. I am beyond disappointed, as Molloy Bros came highly recommended.

On our load day, the movers were over 2 hours late. No one contacted us, so I had to call to find out what was happening. We were told the movers were 45 minutes away. Forty-five minutes later, the movers called to say they were an hour away. They were even later than that. (They also clogged our toilet.) Delays like this significantly impact a cross-country move, and we lost valuable time starting our drive. I'm thankful we weren't flying, or we would have missed our flight.

When we were ready to have our belongings delivered to our new place, it took me 2 weeks of phone calls to schedule it. Since it took 2 weeks to set up the move, this meant we would wait a total of four weeks.

Forty-eight hours before delivery, I called to ensure everything was on track. At that time, I was told our belongings were sent to Florida instead of Wisconsin and had to return to NJ before they could be delivered to the correct location. Again, nobody called to let me know. When would we have found out? While we were waiting at our new home on the day of delivery?

They escalated our case and assured us of an update by the end of the day. Not only did no one call, but they stopped taking my calls. Molloy Bros prides itself on excellent service. Their service is an embarrassment, as it is practically nonexistent.

Move size: 2 Bedroom Home Service cost: $11000

We hired Molloy movers to move us from our home in Staten Island, NY to our new home, approximately 10 minutes away.

I'm not going to lie. We have a LOT of stuff. We weren't completely packed. That's not their fault, its our own.

Gavin came to give our estimate and he came back with a decent price, approximately $2,200. He said 1 truck, 4 guys and we will be good to go.

Yeah, ok. Moving day came. They loaded the truck and brought to our new home. The guys were great. Very friendly and careful with our possessions. I tipped each worker $25 and bought everyone chinese food for dinner. They earned it.

We were told that they would put padding down on our newly finished hardwood floors. They did not.

The day after our move, we rented a 10 ft uhaul truck and hired 2 mexicans. We made 3 MORE TRIPS to bring all of the stuff that did not fit on the moving truck. This cost me $500 over what Molloy charged me.

My job went into overtime. Today I got an email from accounting asking to charge my card. I have no problem paying, they worked it and earned it. But after I expressed my concerns and told her details about why I am not happy, she told me she would speak to her supervisor. The supervisor said charge her anyway. And basically didn't care about our not being happy. Screw them.

Move size: 2 Bedroom Home Service cost: $2400